Sewer stench and green rings on showers at Auckland Tui Hall

Despite cleaners coming six times a week, odd rings of green on shower heads and a sewer stench has left Auckland Tui Hall residents grossed out.  

“We have complained about the shower heads. They are definitely green,” Kate Laughter, a Tui Halls resident said. 

Laughter said people had also complained about a “really bad sewer stench”. 

This stench was also smelt at multiple Massey Auckland accommodation sites, including the Matipo Apartments. 

Residents can report issues to maintenance via their resident portal, however, Laughter found it hard to contact the cleaners directly. 

“Sometimes I feel like maintenance don’t understand the issue.”  

Leanne Radovanovich, associate director of student wellbeing said the bathrooms and communal spaces at the Auckland halls were serviced by a cleaning team six times a week.  

The self-catered apartments and studios were cleaned prior to arrival and post-resident departures.  

She said some reported issues around cleanliness were not related to the cleaning team's service standard, but more so the varied standards among residents sharing the spaces. 

Radovanovich expected residents, as part of the community standards within Massey Halls, to clean up after general use of communal spaces.  

She said residential life staff have meetings with residents to discuss these expectations as well as to give them the opportunity to voice their opinions and experiences. 

Radovanovich said reports made via the Fix It Request section of the resident portal were reviewed daily.  

Residents can also provide feedback directly to the residential life team who will report any service standard concerns to the facilities supervisor.